We have found that players updating their Google Chrome browser to version 86 could encounter trouble playing our game, showing itself in being unable to load the game client, or in a slow gaming experience if it is possible to load the game. This, in most cases, is caused by the browser's hardware acceleration feature being disabled for you by the Google Chrome update to version 86. You can re-enable this feature manually, which will allow you to play the game again in most cases.
If the issue still persists, it could also be related to a compatibility problem, most likely caused by outdated drivers for your system, especially your graphics card. In case that's the issue, you need to update your graphic card drivers.
Finally, you can also try playing the game through another browser of your choice (e.g. Mozilla Firefox, which is not Chromium-based), or you are welcome to contact our support team by clicking the green "Contact us about this issue" button through the link below. We will be happy to assist you wherever we can!
For more information on the drivers issue, or about how to turn the hardware acceleration on, please check our Knowledge Base article.